Shipping policy
Shipping Policy
At Koveraas, we want your order to reach you safely, fresh, and on time. This Shipping Policy explains how we process, dispatch, and deliver your orders placed through our website.
By placing an order on Koveraas, you agree to the terms outlined below.
1. Where We Deliver
Koveraas currently delivers orders across India, subject to serviceability by our logistics partners.
Delivery availability may vary depending on your PIN code, location, courier coverage, weather conditions, and other operational circumstances.
If your PIN code is not serviceable, you will be informed during checkout or contacted by our team where applicable.
2. Order Processing Time
Orders are generally processed within 1–2 business days after successful payment and order confirmation.
Orders placed on Sundays or public holidays may be processed on the next business day.
During periods of high demand, product launches, promotional campaigns, or unforeseen operational circumstances, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to keep you informed.
3. Estimated Delivery Time
Once your order has been dispatched, the estimated delivery time is generally:
Metro and major cities: 2–5 business days
Other serviceable locations: 3–7 business days
Remote or difficult-to-service locations: 5–10 business days
These are estimated timelines and not guaranteed delivery dates.
Actual delivery time may vary depending on your location, courier availability, weather, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.
The delivery estimate shown at checkout or communicated with your order should be considered the most relevant estimate for your particular order.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed clearly during checkout before you complete your purchase.
If Koveraas offers free shipping for a particular order, promotion, product, or minimum order value, the applicable terms will be displayed on the website or during checkout.
Shipping charges, once applicable, may vary depending on factors such as order value, delivery location, package weight, or promotional offers.
5. Order Tracking
Once your order has been dispatched, we may provide you with a tracking number or tracking link through email, SMS, WhatsApp, or other available communication channels.
You can use the tracking information to check the latest status of your shipment.
Please note that tracking information may take some time to become active after the shipment is handed over to the logistics partner.
6. Delivery Attempts
Our logistics partner may make multiple delivery attempts depending on its operational policies.
Please ensure that:
Your delivery address is complete and accurate.
Your phone number is correct and reachable.
Someone is available to receive the package where required.
Any delivery instructions provided during checkout are accurate.
If a delivery attempt fails because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or the recipient refuses the package, the courier may attempt redelivery or return the package to Koveraas.
7. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
House/Flat/Building number
Street/Area
City
State
PIN code
Valid contact number
Koveraas will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible after placing the order.
We will try to update the address before dispatch, but changes cannot be guaranteed once the order has been shipped.
8. Delayed Deliveries
While we make reasonable efforts to deliver orders within the estimated timeframe, delivery delays may occasionally occur because of circumstances outside our control.
These may include:
Extreme weather
Natural disasters
Transportation disruptions
Public holidays
Strikes or operational disruptions
Courier network issues
Incorrect or incomplete address information
Unsuccessful delivery attempts
Regulatory or governmental restrictions
Other unforeseen circumstances
If your order is significantly delayed, please contact us with your order number so that we can assist you in checking the shipment status.
Where applicable under Indian consumer protection laws, customer rights relating to delayed, defective, deficient, or incorrectly supplied goods will continue to apply.
9. Damaged Package at the Time of Delivery
We take care to pack orders securely.
If your package appears severely damaged, opened, tampered with, leaking, or otherwise compromised at the time of delivery, please:
Take photographs or a video of the package before opening it, where possible.
Note the issue with the delivery executive, if possible.
Contact Koveraas as soon as possible.
Share your order number along with photographs/videos of the package and product.
This will help us investigate the issue with our logistics partner and determine the appropriate resolution.
10. Damaged or Incorrect Product
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
Order number
Photographs/videos of the package
Photographs of the product received
Description of the issue
Depending on the circumstances and applicable policy, Koveraas may arrange a replacement, refund, or another appropriate resolution.
Please refer to our Refund & Return Policy for complete information regarding eligible returns, replacements, and refunds.
11. Missing Items
If an item appears to be missing from your order, please contact us within 48 hours of delivery with your order number and details of the missing item.
Our team may verify the order, packing, and shipment information before providing a resolution.
12. Refused or Returned Shipments
If an order is returned to Koveraas because of:
Customer refusal
Incorrect or incomplete address
Repeated failed delivery attempts
Unreachable phone number
Customer unavailability
Other circumstances attributable to the customer
we may contact you to determine whether the order can be reshipped.
Additional shipping charges may apply for reshipping, where applicable.
Any refund, where applicable, will be processed in accordance with our Refund & Return Policy and applicable law.
13. Multiple Products in One Order
Where an order contains multiple products, Koveraas may ship the products together or separately depending on product availability, warehouse operations, packaging requirements, or logistics considerations.
If products are shipped separately, you may receive separate tracking information.
14. Cash on Delivery Orders
If Cash on Delivery (COD) is available for your location and order, additional terms may apply.
COD availability is determined based on factors such as PIN code, order value, product eligibility, and courier serviceability.
Please keep the required amount ready at the time of delivery where COD is selected.
15. Delivery to Remote Locations
Certain remote, rural, restricted-access, or difficult-to-service locations may require additional delivery time.
If additional charges or special delivery conditions apply, these will be communicated where applicable.
16. Delivery During Sales and Promotional Periods
During major sales, festive seasons, product launches, or promotional campaigns, order volumes may be significantly higher than normal.
This may result in additional processing or delivery time.
Any special delivery timelines applicable during such periods will be communicated on the website or at checkout.
17. Force Majeure
Koveraas will not be responsible for delays or failure to perform shipping obligations caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, war, civil unrest, government restrictions, transportation disruptions, strikes, epidemics, infrastructure failures, or significant logistics disruptions.
We will make reasonable efforts to resume normal shipping operations as soon as circumstances permit.
18. Change of Delivery Address
If you need to change your delivery address after placing an order, contact us as soon as possible.
Address changes can only be accommodated before dispatch and are subject to verification and serviceability.
Once an order has been dispatched, we may not be able to change the delivery address.
19. Shipping Policy and Customer Rights
Nothing in this Shipping Policy is intended to limit or exclude any rights or remedies available to customers under applicable Indian laws.
Koveraas will provide clear information regarding delivery, shipment, applicable charges, and related terms. The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities to provide relevant delivery and shipment information and clear information about applicable charges and related policies.
20. Contact Us
If you have questions about your shipment or delivery, please contact Koveraas through the contact details provided on our website.
When contacting us about an order, please include your order number so that we can assist you faster.
Koveraas
Email: [support@koveraas.com]
Phone/WhatsApp: 8928607926
Website: [https://koveraas.com]
Important Note
Delivery timelines mentioned in this policy are estimates and may vary depending on the delivery location and circumstances affecting the logistics network.
For the most accurate delivery
estimate, please refer to the delivery information displayed at checkout and the tracking information provided after dispatch.